FAQ
1. What products do you offer at Yogameans?
At Yogameans, we offer a wide range of yoga products, including yoga mats, blocks, straps, apparel, bolsters, meditation cushions, and accessories. All our products are carefully selected for quality, comfort, and sustainability, ensuring that you have the best tools for your yoga practice.
2. Are your yoga products eco-friendly?
Yes! We are committed to offering eco-friendly products. Many of our yoga mats and accessories are made from sustainable materials such as natural rubber, jute, and cork. We believe in supporting a mindful, eco-conscious lifestyle, and our product choices reflect that.
3. How can I place an order?
You can easily place an order through our online store at www.yogameans.shop. Simply browse our collection, select your items, and follow the checkout process. We accept PayPal as the payment method.
4. Do you offer international shipping?
Currently, we only ship within Germany via FedEx. We aim to provide the best shipping service within the country to ensure that your order arrives quickly and safely.
5. How do I know when my order will arrive?
Once your order has been shipped, you will receive a tracking number via email to track your delivery through FedEx. We ensure that our shipping process is smooth, and we aim to deliver your order as quickly as possible.
6. What is your return and refund policy?
We offer a 30-day return policy, where you can return your products in their original, unused condition for a full refund. For more details, please read our complete Refund Policy.
7. How do I initiate a return?
To initiate a return, please contact our support team via our Contact Page or use our chatbot. You’ll be provided with a Return Authorization Number (RA Number) and further instructions on how to proceed with your return.
8. Is my payment information secure?
Yes, we take your security seriously. All payments are processed securely through PayPal, which offers encryption and protection for your payment information. We do not store your payment details.
9. How can I contact you if I need help?
You can reach our customer support team by email at info@yogameans.shop or by phone at +49 921 212608. Alternatively, you can use our live chat option for immediate assistance.
10. Can I change or cancel my order after it’s been placed?
Once an order has been processed, we are unable to modify or cancel it. However, if you need to make a change, please contact us immediately, and we’ll do our best to assist you before the order is shipped.
11. How do I track my order?
You will receive a tracking number via email once your order has shipped. Use this number to track your package through the FedEx tracking page. If you have any issues, don’t hesitate to contact us for assistance.
12. Do you offer gift cards or discounts?
Currently, we do not offer gift cards. However, we may run special promotions from time to time, so be sure to subscribe to our newsletter for the latest updates and discounts.
13. Are your yoga mats slip-resistant?
Yes, our yoga mats are designed to provide excellent grip and prevent slipping during practice. Depending on the material (e.g., natural rubber or TPE), you’ll find mats with superior traction, perfect for both beginners and seasoned yogis.
14. Do you have any products for beginners?
Yes! We offer a variety of beginner-friendly products such as soft yoga mats, beginner blocks, straps, and instructional guides. Our goal is to make yoga accessible to everyone, no matter their level of experience.
15. Can I buy yoga products in bulk for a studio or event?
Yes, we offer special pricing for bulk orders. If you are purchasing for a yoga studio or event, please contact us via email with the details, and we will provide you with a customized offer.